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Call us for all your car needs! 513-398-2071

Federated

CUSTOMER SERVICE

At Barnes Auto Service, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Barnes Auto Service. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Barnes Auto Service, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.


Communication

While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Barnes Auto Service focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.


Extra Mile

At Barnes Auto Service, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 1953, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!


To learn more about the services we offer for your vehicle, call us at 513-398-2071 or email us.


ASSOCIATIONS

  • IDENTIFIX
  • Jasper
  • Mitchell1
  • Mobil 1
  • Pennzoil
  • Michelin Tires

Testimonials

  • If you want honesty and quality work go see Dale,Eric, and the boys at Barnes Towing.
    -Coach K

  • Highly recommended. I recently had a repair done on my daughter's car. The price was good and the work was done within a day. Very happy with the quality of the work.
    -Jeff A.

  • Barnes is trustworthy and very reasonable with cost of repairs.
    -Tim R.

  • My 10 year old car that keeps breaking down on me sounds a runs like brand new. Price was great for everything they did, and they got it done fast.
    -Kevin C.

  • Towed my sons car after a minor accident. Service and communication was prompt and nicely executed. I'd have no reservations recommending this business! Thank you very much!
    -Alex C.

  • Had a flat tire on 75N at 12:30 in the morning in West Chester. Not wanting to change a tire on the interstate at night, I called Barnes and they came promptly and towed my car to a nearby tire shop. The driver also let me and my family drive ahead in our other car (while he hooked up the car to be towed) so as to get us off the side of the road asap.
    -Mike E.

  • Barnes has always given us great service at a great price. Not many "small town" type shops left in the world but this is one of them. I'd always rather give business to hometown shops than big corporate chains any day but Barnes definitely earns my business by just being really good. Thanks for the great service. (A friend of mine recommended this shop to me a couple of years ago and I haven't been anywhere else since then).
    -Holly W.

  • Great service and definitely going back next time.
    -Jason T.

  • I have been here many times, this is the most honest auto service that I known, never push for unnecessary repair. Price is very reasonable, highly recommended. Good customer service too.
    -Sam N.

  • Very Honest Repair Shop in Mason! They only do necessary repairs with the cheapest price in Mason. Also, their repair services are always trustful and good quality jobs.
    -Shingi K.

  • I called to have my car towed today. The gentleman on the phone was extremely courteous and professional. He gave me a time frame when someone could come and the worker came out with the tow truck at the expected time. The worker used his knowledge and experience to actually get the car started. He was courteous and professional as well. From my experience, I would definitely recommend them to others.
    -Ron C.

  • Great experience with this company today. Set the expectations on the phone and was prompt with tow truck arrival. Went above and beyond to help me out with a tow and vehicle diagnosis. Treated me as if I was family. Highly recommend.
    -Katie M.